Dedicated centres for high-volume, ongoing operations.
For companies that need a permanent, high-volume operational presence in India — not a project team — our Service Delivery Centre model gives you full-managed, dedicated facilities with SLA-backed governance.
Your brand, your team, your culture — operated by us.
A dedicated centre is not a shared services arrangement. It's a facility and team built specifically for your organisation — managed by us so you don't carry the operational overhead. Your branding, your policies, your processes.
- Dedicated facility — not a shared floor with other clients
- Full HR, payroll, compliance and facilities management included
- IT infrastructure and security to your specifications
- Branded environment — your identity, not ours
Best suited to high-volume, process-documented functions.
Service Delivery Centres work best for functions that require consistent, high-volume output with clearly documented processes. These are typically not the functions you'd build a GCC for — they're the steady-state operations that need a different model.
Start with a 10-seat pilot. Scale to 200+ when you're ready.
Many of our clients begin with a small pilot to validate the model before committing to a larger footprint. We design the pilot so it's a genuine proof of concept — not a scaled-down version that won't tell you anything useful.
Minimum pilot size
Maximum current capacity
Typical pilot-to-operational timeline
SLA-backed performance. Weekly visibility. No surprises.
Every SDC engagement operates against a defined SLA framework — covering response times, quality thresholds and escalation paths. You get weekly reporting, monthly governance reviews, and a named Intellispark lead who owns the relationship.
Full-visibility governance as standard
Weekly performance dashboards, monthly steering reviews, and a direct escalation path to Intellispark leadership. You'll never be left wondering what's happening on the ground.